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After going through the download and install process over Wi-Fi, the i Phone showed an error window and indicated you needed to plug it into i Tunes on your computer.
Connecting it to the computer brought up another error window that said, "There is a problem with the i Phone 'i Phone' that requires it to be updated or restored." The message indicated you might have been able to fix the problem by updating your phone, but if the update didn't work, you might have had to restore your phone to factory settings, which erases all content and settings.
Hundreds of millions of Apple devices are eligible for the upgrade.
Later on Tuesday, Apple said it had fixed the problem.
The software, which requires a 1 GB download to install, adds new features like payments in messages and a redesigned, easier-to-use Apple Music app."We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability," the company said in a statement.